Question 1

What is iRolled20?

Accepted Answer

iRolled20 is a comprehensive tabletop RPG marketplace and community platform. We connect game masters, players, and content creators, offering a marketplace for digital assets like character sheets, maps, adventures, and more. Our platform also includes features for game discovery, community forums, and social features to enhance your tabletop gaming experience.

Question 2

How do I create an account?

Accepted Answer

Creating an account is easy! Click the 'Sign Up' button in the top navigation, then fill in your email, username, and password. You'll receive a confirmation email to verify your account. Once verified, you can start exploring the marketplace, joining games, and participating in our community.

Question 3

How do I become a seller?

Accepted Answer

To become a seller on iRolled20, go to your profile settings and navigate to the 'Seller Settings' section. You'll need to provide some basic information about yourself, connect your Stripe account for payments, and agree to our seller terms. Once approved, you can start listing your digital products on our marketplace.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe. All transactions are encrypted and secure. We also support digital wallets like Apple Pay and Google Pay for faster checkout.

Question 5

How does the marketplace work?

Accepted Answer

Our marketplace allows creators to sell digital tabletop RPG content directly to buyers. Browse listings by category, game system, or tag. When you find something you like, add it to your cart and checkout securely. Digital products are instantly available in your library after purchase. Sellers receive payment (minus our platform fee) directly to their connected Stripe account.

Question 6

What is your refund policy?

Accepted Answer

Due to the digital nature of our products, all sales are generally final. However, if you experience technical issues with a digital product (corrupted files, missing content, etc.), please contact our support team within 7 days of purchase. We'll work with you and the seller to resolve the issue, which may include a refund or replacement.

Question 7

How do I list an item for sale?

Accepted Answer

After becoming an approved seller, navigate to your seller dashboard and click 'Create New Listing'. Fill in the product details including title, description, price, and upload your digital files and preview images. Select the appropriate game system and tags, then submit for review. Most listings are approved within 24 hours.

Question 8

What are the platform fees?

Accepted Answer

iRolled20 charges a 10% platform fee on all sales. This fee covers hosting, payment processing, customer support, and platform maintenance. Stripe also charges standard payment processing fees (2.9% + $0.30 per transaction). Sellers receive the remaining amount directly to their Stripe account.

Question 9

Can I sell physical products?

Accepted Answer

Currently, iRolled20 is designed exclusively for digital products such as PDFs, images, character sheets, virtual tabletop assets, and digital adventures. We do not support physical product fulfillment at this time. If you're looking to sell physical dice, books, or miniatures, we recommend exploring other marketplaces.

Question 10

How do I download purchased content?

Accepted Answer

All purchased content is available in your Library. Click on your profile icon and select 'My Library' to view all your purchases. Each item has a download button that provides access to the digital files. You can re-download your purchases at any time without additional charges.

Question 11

What game systems are supported?

Accepted Answer

We support all major tabletop RPG systems including D&D 5e, Pathfinder, Call of Cthulhu, Vampire: The Masquerade, Shadowrun, FATE, and many more. You can filter marketplace listings by game system to find content compatible with the games you play. We're constantly adding support for new systems based on community demand.

Question 12

How do I report inappropriate content?

Accepted Answer

If you encounter content that violates our community guidelines or terms of service, click the 'Report' button on the listing or post. Provide details about the issue and our moderation team will review it within 24 hours. We take reports seriously and will take appropriate action including content removal and account suspension if necessary.

Question 13

Can I message other users?

Accepted Answer

Yes! iRolled20 includes a built-in messaging system. You can message sellers to ask questions about their products, communicate with other players, or chat with game masters. Access your messages by clicking the message icon in the top navigation bar. We moderate all messages to ensure a safe and respectful community.

Question 14

How do subscriptions work?

Accepted Answer

Some sellers offer subscription-based content for ongoing access to exclusive materials. When you subscribe, you'll be charged automatically on a monthly or annual basis (depending on the plan). You can manage or cancel your subscriptions at any time from your account settings. Canceled subscriptions remain active until the end of the current billing period.

Question 15

What file formats are supported?

Accepted Answer

We support a wide range of digital file formats including PDF, PNG, JPG, WebP for images, and ZIP files for bundled content. Each listing clearly indicates what file formats are included. Most tabletop RPG content is provided in PDF format for easy printing and digital viewing.

Question 16

How do I contact customer support?

Accepted Answer

You can reach our customer support team through multiple channels: 1) Submit a support ticket from your account settings, 2) Email us at support@irolled20.com, or 3) Use the live chat feature in the bottom right corner of the site (available during business hours). We typically respond within 24 hours.

Question 17

Can I get a seller verification badge?

Accepted Answer

Yes! Verified seller badges are available to established creators who meet certain criteria including consistent sales history, positive reviews, and adherence to our community guidelines. Apply for verification from your seller dashboard once you've made at least 10 sales and maintained a 4.5+ star rating.

Question 18

What are tags and how do I use them?

Accepted Answer

Tags are keywords that help categorize and filter content on iRolled20. When browsing the marketplace, you can click on tags like 'fantasy', 'sci-fi', 'maps', 'character sheets', etc. to find specific types of content. Sellers can add relevant tags to their listings to help buyers discover their products more easily.

Question 19

Is my payment information secure?

Accepted Answer

Absolutely. All payment processing is handled by Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your credit card information on our servers. All transactions are encrypted using industry-standard SSL/TLS encryption to protect your financial data.

Question 20

Can I share purchased content with my gaming group?

Accepted Answer

Our license terms vary by seller, but generally, personal use includes sharing with your immediate gaming group for the purposes of playing together. However, you cannot redistribute, resell, or publicly share purchased content. Always check the specific license terms on each product listing for details.

Common questions, clear answers.

Support stays easy to reach.